Card Systems Inc.
Online Privacy Statement
It is our company policy to respect our customers' right to privacy online. We hold your detailed customer information in confidence.
Asking for your information
We will sometimes ask customers for personal information such as your name, address, e-mail address, and other details. Providing us your information will simply help us offer products and services that we think you'd like to hear about. When you choose to give personal information to us over the Internet that we or our business partners may request, we will endeavor to inform you how we will use the information.
When we ask for personal information for any reason, we will provide a link to this policy statement to make our intentions clear.
Personal Information Privacy
We will take all appropriate steps to keep your personal information confidential. Those steps include limiting access to customer information databases, communicating this policy statement to all our employees and establishing and enforcing penalties for violating this statement.
We will not sell, rent, or give away our customers' personal information to other companies for use in selling others' products or services. When we do contract with another company to market or advertise products or services for us, we will insist on binding agreements from those companies protecting our customer information. We will vigorously enforce all privacy agreements we have with other companies.
We gather personal information from our customers so we can better develop our relationship with those customers. Occasionally, we seek customer comments on our products and services. These comments allow us to determine which products and services our customers should be made aware of based on their specific needs.
We will communicate with customers via e-mail or other online delivery devices only if the customer agrees to receive those communications. Customers, who believe they are receiving our communications in error or no longer desire to receive them, should inform us and we will remove those customers' names from our mailing lists. We will be judicious in the use of e-mail and paper mail to communicate with customers. We will, at all times, put ourselves in the place of the recipients of our mail and treat our customers as we ourselves would like to be treated.
Order Information Privacy and Credit Card Security
How SSL Encryption Works
We use the industry standard security protocol Secure Sockets Layer (SSL) to encode sensitive information like your credit card number that passes between you and our company. SSL works by creating a temporary, shared "key" (sort of a digital code book) that lets only the computers on either end of a transmission scramble and unscramble information. To anyone between the sender and the receiver including all the servers that may relay the message the SSL transmission is indecipherable gibberish.
We feel SSL makes ordering online just as secure as using your credit cards anywhere else. In fact, after thousands of online transactions worth millions of dollars, none of our clients have ever reported misappropriation of a credit card number protected by SSL technology.
Exchanging "Hellos"
When your browser lands on a secure Web page, the server hosting the secure site sends a "hello request" to the browser. The browser replies with a "client hello." In networked environments (and the Web is the granddaddy of all networked environments), individual PCs are often called "clients." The server, ever the polite one, responds with a "server hello."
Exchanging all these "hellos" lets your browser and the Web page determine the encryption and compression standards they both support. They also exchange a "session ID," a unique identifier for that specific interaction. Once they have greeted each other, the browser asks for the server's "digital certificate." It's the online commerce version of saying "Can I see some ID, please?"
A Digital Certificate
Online companies get digital certificates from a Certificate Authority, like RSA Data Security Inc. or VerSign Inc. A Certificate Authority verifies a company's identification and then issues a unique certificate as proof of identity.
Sharing the Key
After your browser and our server have shaken hands and your browser has checked our digital certificate, your browser uses information in our digital certificate to encrypt a message back to us that only our server can understand. Using that information, the browser and the server create a "master key." This master key is like a codebook that both sides can use to encode and decode transmissions. Only your browser and our server share that master key and it's good only for that session. Using the unique, shared key, your browser and our server can exchange sensitive information, like your credit card number, in a way third parties can't understand.
When you surf off a secure site, the master keys you once held in common become useless, since they are good for one session only. When you go back to the secure site again, your computer and the server will go through the whole process again and create another master key.
Is it Safe?
The legal department goes crazy when we speak in absolutes, but SSL makes your online purchases extremely safe. The way to break an SSL encryption is with brute force by intercepting the encrypted message containing your credit card number, recording it and then use a computer to try every possible combination until the master key is cracked. To combat even that approach, most keys range from 40 to 1,024 digits long (each digit is either a 1 or a 0). As the number of digits in the key gets longer, the number of possible combinations grows into the trillions. Therefore, the longer the key is the more secure it is.
We believe strongly in the safety of SSL. Encryption technology continues to evolve, however, so we will continuously review ways to improve security, including new, even more bulletproof encryption methods.
Shipment, Return and Warranty Information
Shipping Options
We offer three shipping options:
Next Day Delivery - package(s) will be delivered the next business day after shipment*
Second Day Delivery - package(s) will arrive 2 business days after shipment*
Ground Shipping - package(s) will arrive within 10 business days of shipment*
*Shipment times are based on when your package leaves the warehouse, not when your order is placed.
Shipment Delays
Occasionally, an order may be delayed or back ordered. If a delay or back order occurs, we will notify you via e-mail. You will have the option to cancel delayed items, provided they have not entered the shipping process.
Return Policy
You may return products within 30 days after you receive them. To return products you must obtain a return merchandise authorization (RMA) and return the products within 7 days after you receive the RMA. Company will refund the original purchase price of products, and related sales taxes. SHIPPING & HANDLING FEES ARE NOT REFUNDABLE. YOU ARE RESPONSIBLE FOR PRODUCTS UNTIL Company RECEIVES THEM. YOU WILL BE CHARGED A RESTOCKING FEE OF 10% TO RETURN PRODUCTS. Returned products must be in the same condition as you received them. THIS RETURN POLICY IS NOT A WARRANTY.
NOTE: Company will not accept for return any products you purchased from a Reseller. In order to properly process a refund or exchange, Distributors must follow the steps and conditions set forth below:
All returns to Company must be accompanied by:
a) a signed statement from the retail customer identifying the reason for the return;
b) a copy of the original retail sales receipt; and
c) the name, address and telephone number of the retail customer
d) Company will prepay the cost of shipping the replacement product(s).
Warranties
Except as expressly stated herein, Company makes no warranty or representation as to the merchantability, fitness for a particular purpose, workmanship or any other warranty concerning any product or service purchased from or through Company.
